Account help

How do I reset my password?

Please navigate to the password reset page and enter the email address associated with your account. Upon submission of the form we will send an email to you which contains a unique link. Open the link you receive in a web browser and follow the instructions on the page to reset your password.

How do I change my password?

Please navigate to the password pasge and follow the on page instructions, you must know your current password.

How do I update profile information?

Please navigate to the account page and change the desired information held in the form at the top of the page. Once you are ready to save the updates just click the 'Save' button.

How do I close/delete my account?

Please navigate to the account page and scroll to the bottom of the page. To close your account you must then click the button labelled 'Delete account' and confirm the action. Please note, all account closures will only be honoured once the account in question has been reviewed by our staff for outstanding charges and other mitigating factors.

Technical Support

Don't see what you're looking for? Click here to contact our support team or go to the API documentation.